Always Be On The Lookout To Avoid Scams


Smiley face As your Mutual Bank, we strive to educate and operate vigilantly to prevent our Members from falling victims to scams or frauds. In the past few years, we have advised Members about different types of scams. The latest scam is where the caller identifies themselves as a representative of the "Fraud Department", "Visa Fraud Monitoring Team" or "Fraud team in Collins Street Melbourne" to coerce Members to provide their personal information, card number and transactional data.

Most recently,the fraud callers are targeting bushfire victims who are already suffering significant personal impact from fires and evacuations, demanding they disclose card details, PINs and internet banking login details. Please be aware of scam phone callers falsely claiming to represent your Bank's fraud monitoring service.

To prevent our Members from being scammed, here are our top tips to help you avoid becoming a victim.

If you receive a call from a real fraud monitoring service like Vigil, they require limited Member information to confirm high-risk transactions. The Fraud Operations Team will always encourage Members to contact our Member Service Centre on 1300 36 2000 if you are ever unsure or uncomfortable with the legitimacy of the call.

To know more about types of scams, click here.

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